Terms & Conditions
Welcome to [Aurora Coffee]. By accessing this site, you agree to our terms governing the purchase, use, and enjoyment of our roasted goods and digital content.
All product imagery is illustrative; harvest variation means cup notes may shift slightly between lots. We document each rotation in the lot card included with shipment.
Promotional codes are single-use unless stated, non-transferable, and expire as published. We reserve the right to refuse service in cases of fraudulent activity.
Disputes are governed by the laws applicable at [Your Address]. Contact [your@email.com] for any clarifications before placing high-volume orders.
Privacy Policy
[Aurora Coffee] collects only what we need to ship beans and answer questions: name, address, email, order history. We never sell, trade, or rent your data.
Analytics is anonymized and aggregated. Newsletter consent is opt-in and revocable at any time via the unsubscribe link in every email.
Payment data is processed by PCI-compliant gateways and never stored on our servers. Cookies are limited to session, cart, and consented analytics.
Data requests, deletions, or exports: write to [your@email.com] with the subject line "PRIVACY".
Refund Policy
If a bag arrives damaged, stale, or wildly off-profile, write to us within 14 days for a refund or replacement, no shipping return required.
Subscriptions can be paused, skipped, or cancelled at any time before the next roast date with no penalty.
Whole bean is roasted to order, so unopened bags returned without cause are credited as store credit rather than refunded.
Reach out to [your@email.com] and we'll make it right within two business days.
Shipping Policy
Orders placed before Tuesday 11:00pm ship the following Friday after roast. Carrier is USPS Ground Advantage and Priority for express tier.
Domestic orders typically arrive within 3-6 business days. International shipping is calculated at checkout; duties and import VAT are the recipient's responsibility.
Tracking links are emailed automatically once labels are generated. Lost-in-transit claims are filed after the 14-day mark.
Local pickup at [Your Address] is free; pick the option at checkout and we'll have your bag ready next Friday afternoon.
Contact
The fastest way to reach a human at [Aurora Coffee] is by email at [your@email.com]. Replies arrive within one business day, usually faster.
Phone: +1 (555) 014-DAWN, Tuesday through Saturday, 9am to 5pm local time.
Roastery & cafe: [Your Address]. Walk-ins welcome whenever the open sign is glowing pink.
Wholesale, press, and collaboration inquiries: please mention "WHOLESALE" or "PRESS" in your subject line so we can route accordingly.
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